Frequently Asked Questions
All the questions you may have about placing and processing your order.......
May I have plain linen instead?
Some Embroiderers dislike having the design pre-printed onto the linen and prefer to trace the pattern using a template (enclosed), light box and fine pencil. Should you be one of these, message me within 6 hours of your order
What language are your instructions written in?
Instructions are written in ENGLISH. I do NOT offer Digital Downloads for translation and therefore it is up to you to seek your own translation from the written instruction. All instructions and stitches are fully illustrated.
Do you offer digital downloads?
I do not offer Digital Downloads simply because I value my expertise at no less than the price of a full kit.
Do you do private commissions?
I do not do private commissions but will consider magazine work.
Where do you ship to?
All over the world!
Do you sell to groups?
I give a 10% discount for x20+ kits or orders over £270.00 (approx. $338.00 as of Feb 2017) more for those of you wishing to teach or sew any of my kits as a group. Before ordering, let me know so that I can make sure the correct quantities are available. Orders can be mixed eg. 5x 4 different kits). These orders will take an extra couple of days to prepare so leave plenty of time. POSTAGE is at total of £40 (to 4kg) for the US and elsewhere and £16.95 (to 5kg) for the UK. Overseas orders will be split into x2 2kg parcels and will be sent Tracked and Signed For. The UK will be sent 1st Class Signed For. Any Overpayment for postage will be refunded back to you. Orders will not be shipped until they are paid for.
Do you sell wholesale or to Shopping Channels?
I have a strict non-wholesale policy in order to protect the integrity and customer service provided by Maggie Gee Needlework but will consider Hochanda!
What Payment do you take?
I take all debit and credit card as well as PayPal securely and safely via the PayPal e-commerce platform.
How secure is my Data?
All data is fully protected and this site is compliant with all legal security and data requirements.
How much will postage cost?
UK 1st Class Signed For : £2.08 - £2.84
Standard International : Europe £2.45 – 3.80 ; USA £3.15 – 7.45 & Australia £ 3.30 – 5.15
When will my order be shipped?
Items are mailed within 1-3 days of purchase (M-F only). All UK mail will go 1st Class Signed For and International mail will go Standard International Airmail (Not Tracked) A signed service may be arranged for an extra fee. Parcels take a day extra to get to the UK Mainland from here on the Isle of Wight .
My Address has changed, what shall I do?
Please check your details at point of order and if you are not sure then drop me a message as quickly as possible. I WILL NOT re-send orders if the incorrect address has been given and the order has already been sent.
How long will my kits take to get to me?
Remember that once your kit is sent the post is out of my hands and so quoting delivery times isn’t an exact science Generally the UK should be no more than 4 days for 1st class signed for. I would expect Europe to take no more than 2 weeks; USA & Australia no more than 4 weeks and Canada, India, China, Japan, Israel and UAE can sometime take a bit longer. International Tracked services are quicker.
My I have an international Shipping Number?
Only if you have paid extra for this service. All mainstream overseas mail is sent Standard International Air Mail and has no tracking number.
What do I do if my order doesn’t arrive?
In 9 out of 10 rare incidents of lost mail, an unthinking hubby or teenager has cast the parcel aside and omitted to remind the awaiting recipient it has arrived so check with your family members or neighbours with whom your order may have been left with as well as your local post office who will keep your mail with them in the UK for 18 days.
I am not responsible for a parcels loss but may replace as a goodwill gesture in some circumstances. If your order has not arrived within 30 working days (outside of UK) or 15 working days (within UK) after it has shipped, you may be eligible for a replacement. Please contact me to arrange this.
Be assured that any queries regarding the delivery of your kit will be investigated quickly and to the best of my ability. LOSS OF POST IS EXCEPTIONALLY RARE and I am very experienced with International delivery & postage systems.
May I cancel my order or get a refund?
Where items have not been dispatched prior to a cancellation request your order will be refunded.
If you wish to cancel an order you have placed you must contact me immediately to ascertain whether the items have been dispatched. Where they have been dispatched, you will need to return the item to me and you will be responsible for paying the cost of returning the items.
To be eligible for a return you must contact me immediately. Goods must be returned to me in the original condition within 30 days.